What should I do if the deposit fails/deposit has not been credited
Please contact our customer agent live chat if your deposit amount has not appeared on your account within the promised time. You are able to contact our customer agent 24/7 for further assistance regarding this issue. You will need to submit your transaction slip and the screenshot of the QR code available on the deposit page. You will also need to submit your bank account statement in PDF format.
* MAKE SURE TO SCREENSHOT YOUR DEPOSIT PROCESS AND KEEP ALL TRANSACTIONAL SLIPS.
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