There are several possible causes:

1. i) Incorrect username or password. The password is case-sensitive and should contain:

• 6 – 20 characters
• At least 1 uppercase letter (A-Z)
• At least 1 lowercase letter (a-z)
• At least 1 numeric character (0-9)
• Special characters allowed (@$!%*#)

If the problem persists, consider resetting your account password. (See instructions on how to reset the password.)

ii) Locked Account – Account may be locked due to multiple unsuccessful password attempts.

iii) Account suspended due to:

• Failure to verify account information including date of birth, phone number and email address prior to withdrawal.
• Duplicate Accounts.
• Unusual account behavior.

If your account is locked, contact our 24/7 customer support team for assistance