Step 1: Send us an email to support_sa@mostplay.com using the subject line ‘Request to change email address/phone number/both’ and include the following details:

Change e-mail address

• Username
• Full name
• Date of birth
• Phone number
• Last Deposit Amount
• Last Withdrawal Amount
• Current account
• Cause of change
• Old email address
• New email address

Change phone number

• Username
• Full name
• Date of birth
• Email address
• Last Deposit Amount
• Last Withdrawal Amount
• Current account
• Cause of change
• Old number
• New number

Both changes

• Username
• Full Name
• Date of Birth
• Email Address
• Last Deposit Amount
• Last Withdrawal Amount
• Current Account
• Cause of change
• Old email address
• New email address
• Old Number
• New Number

Note: If you wish to update your email address, please send an email from your current email account, specifying the new email address you wish to use (make sure it is not already registered with MostPlay).

Step 2: Contact our 24/7 customer support team for change requests.

Step 3: A phone call will be verified. Please note that this is an important step in the verification process. Confirm your contact number and provide the best time for phone call verification with your request.

Step 4: After completion of document review and phone call verification, please wait for our notification message sent to your newly provided email address if the change is approved.

Note: Account information cannot be changed more than three times. Personal details such as username, full name, date of birth and cardholder information cannot be changed. This policy is to ensure the security of your account. Please always keep your account details up-to-date.